Refund & Cancellation Policy
This policy explains payments, cancellation and refunds for paid YaTickets plans provided by Al Yamin Computer LLC. It forms part of our Terms of Service.
1. Free edition first
Every account starts on the free edition (up to 2 doctors / counters, no card needed), so you can try YaTickets before paying.
2. Payments are non-refundable
Paid plans are billed yearly in advance. Payments for a plan, a renewal or extra users added during the year are not refunded, in whole or in part, including when you stop using the Service, reduce your users or cancel before the end of the paid period.
3. Cancel at any time
- You can stop a paid plan at any time by switching off automatic renewal in Clinic Admin → Plan & billing, or by emailing sales@yatickets.app.
- Your paid plan stays active until the end of the period you have paid for. It is not renewed or charged again.
- After the paid period ends, the account becomes read-only for 30 days and then moves to the free edition. Your data is kept.
4. Automatic renewal
If you chose to save your card for automatic renewal, it is charged shortly before your renewal date, after reminder emails. Switch automatic renewal off before the charge to avoid it; a renewal already charged is not refunded.
5. When we do refund
We refund in full if you were charged twice for the same order, charged a wrong amount, or charged because of a technical error on our side. Contact us within 30 days of the charge with the payment reference.
6. How refunds are made
Approved refunds are made to the same card used for payment, through PayTabs. Banks usually take 5–15 working days to show the refund. A credit note is issued in place of the original tax invoice where needed.
7. Service delivery
YaTickets is an online service. Your paid plan is applied to your account immediately after a successful payment; nothing is shipped. Hardware, if ordered separately, is covered by its own quotation.
8. Contact
Al Yamin Computer LLC, Dubai, United Arab Emirates
Email: sales@yatickets.app · Phone / WhatsApp: +971 55 890 2526