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Terms of Service

Last updated: 28 October 2026

These Terms of Service ("Terms") apply to YaTickets, the online queue and token management service at yatickets.app (the "Service"), provided by Al Yamin Computer LLC, Dubai, United Arab Emirates ("we", "us"). By creating an account, ticking the agreement box or using the Service, the organisation you represent ("you", the "Customer") agrees to these Terms.

1. The Service

YaTickets lets clinics, hospitals and other service organisations issue tokens, manage queues at reception and staff counters, call tokens on a TV display, show signage and view reports. It runs in a web browser. Hardware such as tablets, receipt printers, TVs and internet connections is your responsibility unless we agree in writing to supply it.

2. Accounts

  • You must sign up with a valid business email address and give accurate information. One free account is allowed per company email domain.
  • The person who signs up confirms they are authorised to accept these Terms for the organisation.
  • You are responsible for your staff logins, for keeping passwords secret and for everything done under your account. Tell us promptly at sales@yatickets.app if you suspect unauthorised use.

3. Free edition

  • The free edition includes up to 2 doctors / counters and 2 reception counters, with no end date. Some features are not included (for example the self-service kiosk, WhatsApp and SMS).
  • Free accounts show YaTickets branding on tickets and the TV display, and the TV signage area may show content chosen by us (such as announcements or advertisements). You may add one signage item of your own.
  • We may change the free edition's limits with reasonable notice.

4. Paid plans, prices and payment

  • Paid plans are charged per doctor / counter user and billed yearly in advance. A paid plan starts from 3 users, and every user on the plan is charged. Reception, nurse, lab and manager logins are not charged.
  • Prices are shown in Clinic Admin → Plan & billing before you pay. Prices are in UAE dirhams (AED). 5% VAT is added for customers in the UAE.
  • Card payments are processed by our payment provider, PayTabs. We do not receive or store your full card number.
  • Users added during the year are paid immediately and charged only until your renewal date.
  • You may reduce the number of users only from 45 days before your renewal date, taking effect at renewal.
  • If you choose automatic renewal, your saved card is charged shortly before the renewal date. You can switch automatic renewal off at any time in Plan & billing.
  • A tax invoice is issued and emailed to you after payment.

5. Renewal, expiry and the free edition

We send reminder emails before your renewal date. If a paid plan is not renewed, your account becomes read-only for 30 days, then moves to the free edition. Your data is kept, but features and users above the free limits stop working until you choose a paid plan again.

6. Refunds and cancellation

Refunds and cancellation are covered by our Refund & Cancellation Policy, which forms part of these Terms.

7. Your data

  • You own the data you put into the Service, including information about your patients or customers ("Customer Data"). We process Customer Data only to provide and support the Service, as described in our Privacy Policy.
  • You are responsible for having a lawful basis to collect Customer Data (for example patients' mobile numbers) and for telling your patients or customers how you use it.
  • You can download a backup of your data from Clinic Admin → Backup & restore at any time.

8. Acceptable use

You must not misuse the Service, including by: breaking any law; uploading unlawful, offensive or infringing content (including TV signage); sending unsolicited messages through WhatsApp or SMS features; trying to access other customers' data or our systems without permission; interfering with or overloading the Service; or reselling the Service without our written agreement. We may suspend an account that breaks this section.

9. Third-party services

Some features connect to services run by others, such as WhatsApp (Meta), SMS gateways, YouTube, PayTabs and Zoho. Their own terms apply to them, and we are not responsible for their availability. You set up your own WhatsApp and SMS accounts and are responsible for their costs and rules.

10. Availability and support

We aim to keep the Service available and working well, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance and updates, and may change or improve features. Support is provided by email, phone and WhatsApp during UAE business hours.

11. Intellectual property

The Service, its software, design and the YaTickets name and logo belong to Al Yamin Computer LLC. You receive a non-exclusive, non-transferable right to use the Service during your subscription. Your own logo, signage and Customer Data remain yours.

12. Limitation of liability

To the extent permitted by law, the Service is provided "as is", and we are not liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited under UAE law.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or close an account that breaks these Terms or does not pay, after notice where reasonable. After closure we may delete Customer Data; please download a backup first.

14. Changes to these Terms

We may update these Terms. We will publish the new version on this page with a new date and, for important changes, tell account admins by email. Continuing to use the Service after changes take effect means you accept them.

15. Governing law

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute arising from them.

16. Contact

Al Yamin Computer LLC, Dubai, United Arab Emirates
Email: sales@yatickets.app · Phone / WhatsApp: +971 55 890 2526