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Privacy Policy

Last updated: 29 October 2026

This Privacy Policy explains how Al Yamin Computer LLC ("we", "us") collects and uses personal information when you visit yatickets.app or use the YaTickets queue management service (the "Service").

1. Two kinds of information

  • Information about our customers and website visitors — for example the clinic or company name, admin name, business email, mobile number and billing details. We decide how this is used, as described below.
  • Customer Data — information our customers enter about their own patients or customers, such as token numbers, visit types, mobile numbers, appointment details and staff names. Our customer (the clinic or organisation) controls this data; we process it only on their behalf to run the Service. Patients should contact the clinic or organisation they visited about their information.

2. Information we collect

  • Sign-up and account: organisation name and type, country, admin name, business email, mobile number, clinic link and password (stored only in encrypted, hashed form).
  • Billing: company legal name, billing address, TRN (for UAE VAT), plan, users and payment records. Card details are entered on the PayTabs payment page; we receive only a confirmation and, if you choose automatic renewal, a payment token and the last digits of the card — never the full card number.
  • Demo and contact requests: the name, company, phone, email and message you send us.
  • Service use: staff logins, sign-in times and devices, and technical logs (such as IP address and browser) needed for security and troubleshooting.
  • Customer Data as described above, including patient mobile numbers if the clinic chooses to collect them.

3. How we use it

  • To create and run your account and provide the Service.
  • To verify sign-ups (email codes and an automated human check), keep the Service secure and prevent misuse.
  • To take payments, issue tax invoices and send receipts and renewal reminders.
  • To answer demo requests and support questions.
  • To send WhatsApp or SMS updates to patients only when the clinic switches this on, using the clinic's own messaging account.
  • To run the YaTickets app for patients and visitors, as described in section 5.

We do not sell personal information, and we do not use Customer Data for our own marketing.

4. Service providers we use

  • Amazon Web Services (AWS) — hosting. Our servers are currently located in the AWS Stockholm region (European Union).
  • Zoho — sending emails and issuing invoices (Zoho Mail, Zoho Books).
  • PayTabs — card payment processing.
  • Cloudflare — domain name service and the "I'm human" check on our forms.
  • Meta (WhatsApp) and SMS gateways — only when a clinic connects its own account.
  • Google Fonts and YouTube — fonts on our pages, and YouTube videos a clinic chooses to show on its TV.
  • Google Firebase Cloud Messaging and Apple Push Notification service — delivering "almost your turn" alerts to the YaTickets app.
  • Meta (WhatsApp) — sending the one-time sign-in code for the YaTickets app from YaTickets' own WhatsApp number.

These providers process information only to provide their service to us and under their own privacy terms. Using them may mean information is processed outside the UAE.

5. The YaTickets app for patients and visitors

The YaTickets app (on Google Play, the App Store and at yatickets.app/my.html) lets a person follow their own queue token on their phone. For the app, Al Yamin Computer LLC is responsible for the information below.

  • Signing in: you enter your mobile number and we send a one-time 6-digit code by WhatsApp. We keep your mobile number and a hashed sign-in key on our server.
  • Your tokens: when a business that uses YaTickets issues a token to your mobile number (at its kiosk or reception), the app shows it: the business name and logo, your token number, where to go, the number being called and how many people are ahead. The app does not show names, notes, tests or any medical details, and it does not show tokens issued to other numbers.
  • QR code on the ticket: scanning it shows the live status of that one token, without signing in — like the printed ticket itself. Keep your ticket to yourself if you do not want others to see your place in the queue. If you are signed in, scanning also saves the token in your app.
  • Alerts: if you allow notifications, we store your phone's notification address (a device token) to send "almost your turn" and "it's your turn" alerts.
  • What we do not collect: the app does not use your location, contacts, camera roll or advertising identifiers, and we do not use your number for marketing.
  • How long: your list of tokens is kept for up to 4 months. Signing out ends the session on that phone. You can delete your app account and token list at any time in the app under Account → Delete my account, or by email — see Delete your YaTickets app account.

6. How long we keep it

  • Account and billing records are kept while the account is active and for as long as UAE law requires for tax and accounting records.
  • Clinics can delete their own queue history older than 3 months from Clinic Admin, and can download or restore backups. We keep a monthly automatic backup of each clinic's data.
  • When an account is closed, Customer Data is deleted on request or after a reasonable period, except where the law requires us to keep it.

7. Security

We use HTTPS for all connections, hashed passwords, individual staff logins, locking after repeated wrong passwords, and restricted access to our servers and administration pages. No system is perfectly secure, and we will inform affected customers without undue delay if we become aware of a breach affecting their data.

8. Cookies and browser storage

We use the browser's or app's storage to keep you signed in and remember your screen settings. We do not use advertising cookies. Cloudflare's human check may set its own technical cookies.

9. Your choices and rights

You can view and update your account details in Clinic Admin, and you can ask us to access, correct or delete your personal information by emailing sales@yatickets.app. We will respond in line with the data protection laws that apply, including the UAE Personal Data Protection Law where applicable.

10. Changes

We may update this policy and will publish the new version here with a new date.

11. Contact

Al Yamin Computer LLC, Dubai, United Arab Emirates
Email: sales@yatickets.app · Phone / WhatsApp: +971 55 890 2526